By booking any of the services offered by Inka Planet Adventure, the client confirms they have read, understood and accepted these Terms & Conditions. We recommend reviewing them carefully before confirming your booking.
By booking any of the services offered by Inka Planet Adventure, the client declares that they have read, understood and accepted these Terms & Conditions.
All quotes issued are based on the information provided by the client at the time of the request. The prices stated are valid for the period specified in that quote.
Once the deposit has been paid and the booking confirmed, the agreed prices will not change unless the client requests modifications to the booked services.
Accepting a quote does not guarantee service availability until the booking and confirmation process is complete.
Once the client accepts the quote, they must provide a valid email address to receive the payment link for the required deposit.
A quote does not constitute a confirmed booking. The booking is considered confirmed only after the client pays the requested deposit and the company confirms receipt of the required documents. After paying, the client must send:
The company will send a confirmation email within a maximum of three (3) business days. The client must review the information and report any errors within the following two (2) business days. If no remarks are received within that period, the client is deemed to accept the information sent.
If the client does not receive the confirmation email within three (3) business days, they should contact info@ipa.com.pe attaching the payment voucher, the account holder’s name and the phone number used during the purchase.
The deposit required to confirm a booking usually ranges between 25% and 40% of the total package price, depending on the service booked.
The balance may be paid in one or more installments before the client arrives in Peru, coordinated in advance with the billing team. If the client does not complete payment before arrival, the remaining balance may be paid in Peru before the first booked service begins.
Balance payments made by credit or debit card are subject to an additional 5% surcharge corresponding to the fees charged by the payment processors.
If the client does not complete full payment before the first booked service begins, the company may suspend or cancel the pending services.
Refunds are subject to a review of the booked services, supplier conditions and costs already incurred. Refundable amounts are calculated by deducting:
Changes to dates, hotels, passengers or adding new travelers are subject to availability and the suppliers’ current conditions. All requests must be handled through the after-sales team by emailing info@ipa.com.pe with the booking number, account holder and details of the request. The company will respond within a maximum of three (3) business days.
Machu Picchu tickets, train tickets, hotels and other travel services are subject to availability. We recommend booking at least three (3) months in advance during low season, and four (4) to five (5) months during high season. The months between April and August tend to see high demand.
Accepting a quote or paying the deposit does not guarantee tickets for a specific date, time slot or circuit. The company does not guarantee the availability of a specific circuit until the tickets have been issued and confirmed.
The client is responsible for providing truthful and complete information. They must verify that names and passport numbers match their official documents exactly. It is the client’s sole responsibility to ensure their documents remain valid throughout the trip and until the return date.
The client must promptly report any medical condition, allergy, physical limitation, pregnancy or treatment that could affect their participation. The company recommends purchasing travel insurance.
Unless expressly stated in the quote, flights are not part of the services provided by Inka Planet Adventure. The company is not responsible for delays, cancellations, rescheduling or missed connections related to flights booked directly by the client.
The company is not responsible for delays, changes or cancellations caused by natural events, landslides, mudslides, floods, strikes, roadblocks, social unrest, health emergencies or government decisions.
The safety and well-being of our travelers will always be our top priority. Inka Planet Adventure will make every reasonable effort to provide assistance, support and timely information, as well as to arrange viable alternatives that minimize the impact of the contingency.
Inka Planet Adventure acts as the organizer and intermediary of various travel services provided by third parties. The company is not responsible for acts, omissions, delays or breaches attributable solely to third parties beyond its control.
It is also not responsible for the loss, theft or damage of luggage, money, documents or personal belongings during the trip.
Minors must travel accompanied by a parent, legal guardian or an authorized responsible adult. We do not accept bookings for minors traveling alone. The responsible adult is responsible for the supervision, care and well-being of the minor throughout the trip.
The client authorizes the processing of their personal data for booking management, service delivery, customer support and compliance with legal obligations. The information may be stored in databases managed by the company.
The company may share information with hotels, tour operators, transport companies and government entities only to the extent necessary to deliver the booked services. The company may use artificial intelligence, virtual agents and automated systems to streamline processes and improve customer support.
These Terms & Conditions are governed by the laws of the Republic of Peru. The parties will seek to resolve any disagreement amicably before resorting to administrative or judicial channels.
For questions about these Terms & Conditions, you can contact us:
