Here you’ll find answers to the most common questions about bookings, payments, Machu Picchu and everything you need to know before traveling with us. If you can’t find what you’re looking for, message us on WhatsApp.
Last updated: October 12, 2026
Bookings & quotes
How do I book a tour?
You can request a quote through our website, WhatsApp or email. Once you accept the proposal, we’ll send a payment link to confirm your booking.
How much do I pay to confirm my booking?
The deposit usually ranges between 25% and 40% of the total package price, depending on the services booked.
How long does booking confirmation take?
Once we receive your payment and the required documents, we’ll send your booking confirmation within a maximum of three (3) business days.
What documents do I need to book?
We need your proof of payment and a clear copy of each traveler’s passport. The names must match your official travel documents exactly.
Payments
What payment methods do you accept?
We accept credit card, debit card, bank transfer and other methods indicated by our advisors.
Do card payments have a fee?
Balance payments made by card carry a 5% surcharge corresponding to the payment processor’s fees.
Can I pay the balance when I arrive in Peru?
Yes. The remaining balance can be paid before the first booked service begins. Partial payments can be arranged in advance with our billing team.
Machu Picchu & availability
How far in advance should I book Machu Picchu?
We recommend booking at least three (3) months ahead in low season, and four (4) to five (5) months during high season, especially between April and August.
Does payment guarantee my Machu Picchu entrance?
No. Availability of tickets, time slots and circuits depends on the authorities and is only confirmed once the tickets have been issued.
What if the circuit I want is sold out?
Our team will let you know the available alternatives and help you choose the best option based on current availability.
Flights & transport
Are flights included in the packages?
Unless expressly stated in the quote, domestic and international flights are not included.
What happens if my flight is delayed or canceled?
We’ll help however we can to arrange alternatives, but the agency is not responsible for delays, cancellations or changes made by the airlines.
Changes & cancellations
Can I change my travel date?
Yes, subject to availability, supplier conditions and any applicable fare differences or penalties.
Can I change hotels after booking?
Yes, subject to availability. Depending on the new hotel, there may be price differences or penalties.
Can I add more passengers after confirming my booking?
Yes, as long as there is availability of tickets, hotels, transport and the other required services.
What if I need to cancel my trip?
Cancellations are subject to supplier conditions and costs already incurred. Refunds are calculated based on the services that are actually recoverable.
During the trip
What happens in case of strikes, roadblocks or natural events?
Our travelers’ safety is our priority. Our team provides ongoing assistance and support to minimize the impact of any force-majeure situation.
Do I need travel insurance?
It’s not mandatory, but we recommend travel insurance covering medical assistance, accidents, cancellations and unexpected events.
Can minors travel?
Yes, as long as they travel accompanied by a parent, legal guardian or an authorized responsible adult.
Can’t find your answer?
Chat with our team
She replies instantly on WhatsApp, every day, any time.
