1. Acceptance of Agreement and Nature of Platform
(1) Access to and use of this website (hereinafter referred to as the “Platform”) implies that the user fully and unreservedly accepts these Terms and Conditions (hereinafter referred to as the “Terms”). The Privacy Policy and any additional documents posted on the Platform form an integral part of this agreement.
(2) For purposes of interpretation, any reference to “IPA”, “we”, “us”, “our” or “the company” refers to the organisation responsible for the operation of the Platform.
(3) Through the Platform, IPA can act both:
i) as an intermediary between the user and third-party providers offering tours, packages, experiences or related services; or
ii) as a direct operator, when the service is carried out entirely under our management.
(4) The term End User refers to the person who makes a purchase, reservation or contracting through the Platform.
The term Experiences encompasses tours, activities, excursions, experiential experiences, accommodation, gastronomy, wellness, and any other services published on the Platform.
(5) The Platform may only be used by persons over 18 years of age with the legal capacity to contract. By using the Platform, the End User declares that he/she is entitled to assume binding obligations and is responsible for his/her use of the Platform.
2. Content and Scope of Services
(1) The content of the Platform is developed for the purpose of providing information about the Experiences and facilitating their contracting. The user may use this information only for personal purposes and in accordance with the provisions of these Terms.
(2) IPA may also include content provided by third-party providers. While we make efforts to keep information up to date, we do not guarantee that all information posted is error-free.
(3) The End User may submit comments, inquiries or opinions as long as the content is not: illegal, threatening, obscene, abusive, racist, defamatory, misleading, vulgar, pornographic or infringing on the rights of third parties.
(4) It is forbidden to use the Platform for unauthorized commercial purposes, as well as the use of bots, scrapers, or automated data extraction systems.
(5) You may not interfere with the technical operation of the Platform through software, devices, or practices that affect its functionality or security.
(6) It is expressly prohibited:
– Sending mass emails (spam).
– Publishing false, misleading or defamatory information.
– Collect data from other users.
– Encourage you to violate the law or these Terms.
– Use the Platform for fraudulent or illicit activities.
3. Discounts, Campaigns and Coupons
(1) Discounts allow for the purchase of selected Experiences at discounted prices.
(2) To apply a discount, the user must enter the corresponding code during the purchase process.
(3) Each code has specific conditions: validity, applicable activities, number of uses, dates and restrictions.
(4) Codes are not cumulative. Each one can be used only once per user, unless expressly indicated.
(5) They cannot be exchanged for cash or combined with other benefits.
(6) IPA may reject codes that are invalid, tampered with, or used outside of their conditions.
4. Reservation, Cancellation and Refund Policies
(1) Each published Experience includes its own “Booking Terms”. Advance booking may vary depending on the supplier, date and availability.
The lead time is only an indicator and does not guarantee a firm reservation until confirmation.
(2) After completing the request, the End User receives a pre-confirmation with a provisional code.
The reservation is confirmed only when IPA or the supplier validates availability and requirements.
(3) Each confirmation code is unique and valid only for the selected dates.
(4) The Experiences detail requirements such as age, physical condition, medical restrictions, mandatory documents, size, fitness, etc.
If the End User does not meet these requirements, the provider or IPA may deny access without refund.
(5) Unless otherwise stated, transportation, accommodation and food are not included, and are managed by the End User.
(6) A no-show automatically voids the right to a refund.
(7) Changes or cancellations must be requested only via email within the deadlines published on the page of each Experience.
Providers may charge additional fees for rescheduling.
(8) In the event of force majeure, adverse weather conditions, official closures or other operational reasons, IPA may reschedule or cancel the Experience. The refund will apply on a case-by-case basis.
(9) Certain activities may require affidavits, additional documents, or forms that must be completed prior to the start of the Experience. Failure to comply entitles the supplier to cancel participation without the right to claim.
(10) For personalized itineraries or tailor-made packages, special cancellation conditions apply and will be informed in writing before payment is made.
(11) Any changes requested after coordinating a custom itinerary may incur additional charges.
(12) For personalized tours in Peru paid for by PayPal or other payment gateway and whose itinerary has been previously confirmed, the End User agrees to the following special cancellation and rescheduling conditions:
Cancellation within 15 days prior to arrival: no refund applies. In case of requesting rescheduling, an additional charge of up to 100% of the value already paid may be applied.
Cancellation more than 3 months in advance: refund of 50% of the amount paid or possibility of rescheduling by applying an additional charge of 50%.
Cancellation up to 45 days before the arrival date: 35% refund or rescheduling with an additional charge equivalent to 65%.
Cancellation up to 15 days before arrival: 5% refund or rescheduling with an additional charge of 95%.
(13) Exclusion from Participation for Security Reasons. Any authorized representative of IPA, including guides, drivers, coordinators, or suppliers, may deny participation to the End User or any companion if they believe that the safety, health, or safety of such person, group, or staff is at risk.
In such cases, neither the End User nor any third party involved shall be entitled to seek reimbursement or compensation.
The decision taken by IPA staff is made solely for the welfare and protection of the persons involved and must be complied with without objection.
(14) Operational Confirmation and Coordination Groups. For Experiences operated directly by IPA, a coordination group will be created (e.g. via WhatsApp) the day before the start of the activity.
The End User will be added to the group using the number provided in the previously sent confirmation email.
All participants must confirm their attendance before 6:00 p.m. (Peruvian time) the day before, following the instructions that IPA will indicate in the welcome message.
If confirmation is not registered within the established period, IPA may consider that the End User will not participate, assuming the risk of losing access to the Experience without the right to refund.
(20) Cancellation by IPA
IPA reserves the right to cancel any Experience prior to its start when there are operational, safety, climatic, or logistical reasons that warrant it.
In these cases, if the End User has already made a payment, IPA will refund the amount paid in full.
This refund is the only remedy available and the End User agrees that no additional claims for damages, losses or expenses arising from the cancellation will be applicable.
5. About Hiring Experiences
(1) IPA is not liable for damage arising from information or material provided by suppliers (such as photographs, descriptions or operational details).
The responsibility for the quality of the service lies exclusively with the provider.
(2) Some Experiences are not suitable for all individuals due to physical, cognitive, health, mobility, or pregnancy restrictions.
The End User is responsible for evaluating his/her fitness and that of any companion.
(3) In group bookings, the person making the purchase declares that he/she has the authorization of all participants to provide his/her personal data and accept these Terms on their behalf.
(4) The End User declares that all information provided about the participants is true and authorizes its use to complete the booking.
(5) IPA is not responsible for errors in external payment gateways or technical failures in third-party systems.
(6) Users are responsible for their personal belongings throughout the Experience.
Neither IPA nor suppliers cover loss, theft, misplacement or damage to personal belongings.
(7) In cases where there is a risk to the health or safety of the user, the guide or representative of the provider may refuse participation or withdraw the user from the activity without obligation to refund.
(8) Any IPA representative, including guides, drivers, coordinators, suppliers or other operational members, may deny the participation of the End User or any other member of the group if they determine that their presence would jeopardize their own safety, the safety of the team or the other participants. In such cases, neither the End User nor the affected persons shall be entitled to seek refunds, compensation, or claims against IPA or its personnel.
This decision is taken only to safeguard the physical integrity and general safety of the group, which is why it must be accepted without objection.
(9) For Experiences operated directly by IPA, a coordination group (usually via WhatsApp) will be created the day before the start of the activity.
The End User will be added using the phone number provided in the previously issued confirmation email. All participants must confirm their attendance before 6:00 p.m. (Peruvian time) the day before, following the indications indicated by IPA in the welcome message. If the End User does not confirm within the established period, IPA may consider that it will not participate, leaving the End User at risk of losing its place in the Experience without the right to refund.
(10) IPA reserves the right to cancel any Experience prior to its start when there are weather, operational, logistical or security factors that prevent its proper execution. In case the End User has already made a payment, IPA will refund the amount paid in full. This refund constitutes the only compensation available to the End User, without any additional claims for expenses, damages or losses arising from the cancellation.
6. Limitation of Liability
(1) IPA shall not be liable for:
– Damage caused by third parties.
– Negligent acts or omissions of the supplier.
– Loss of luggage, personal belongings or belongings.
– Accidents caused by non-compliance with instructions.
– Force majeure, weather events or official closures.
– Economic losses, loss of earnings, loss of income, opportunities or indirect damages.
(2) Where applicable, maximum liability is limited to the price paid for the contracted Experience.
(3) The End User assumes the risks inherent in outdoor activities, hiking, transportation, excursions and any Experiences acquired.
7. Intellectual Property
(1) All content posted on the Platform, including text, images, photographs, designs, logos, icons, software, databases, and any other materials, is the exclusive property of IPA or third parties who have authorized its use.
(2) The End User may not reproduce, distribute, modify, sell, publish, decompile, reverse engineer or use any content on the Platform without the prior written permission of IPA.
(3) The software used on the Platform is protected property. The End User may only use it to the extent necessary to make reservations and access the contracted services.
8. Protection of Personal Data
The processing of data is governed by the Privacy Policy available on the Platform.
IPA does not sell, rent, or share personal information with third parties, except as necessary for the performance of the service or required by law.
9. Modifications to the Terms
IPA may update these Terms at any time.
The current version will be the one published on the Platform. Your continued use of the site constitutes your full acceptance.
10. Governing Law
These Terms are governed by the laws of the Republic of Peru.
Any dispute will be resolved in accordance with current legislation and, where appropriate, by the mechanisms provided by the competent authorities.
12. Prevention of Sexual Exploitation of Children and Adolescents
IPA absolutely rejects any form of sexual exploitation of children and adolescents, as well as any act that violates their fundamental rights. None of our activities, services, or associated providers may promote, facilitate, or tolerate conduct that constitutes abuse, trafficking, exploitation, or any related crime.
In compliance with the regulations in force in Peru, including Law No. 29408 – General Law on Tourism, and following the guidelines of the Code of Conduct for the Protection of Children and Adolescents against Sexual Exploitation in Travel and Tourism (ESNNA), we adopt strict internal measures aimed at the prevention, detection and reporting of these events.
These measures include, but are not limited to:
- Continuous training of our staff and collaborators.
- Visible dissemination of protection standards and policies in customer service spaces.
- Express prohibition of any practice that threatens the integrity of minors.
- Obligation to immediately report to the competent authorities any indication, suspicion or confirmed case of exploitation or abuse.
IPA maintains an active commitment to the protection of children and adolescents, promoting a safe, ethical and responsible environment in all activities related to tourism and the operation of services.
13. Participation of Persons with Physical Disabilities or Medical Conditions
(1) IPA welcomes individuals with disabilities or special conditions; however, due to the nature of some Experiences, certain tours may not be suitable for all individuals. Therefore, it is recommended that the End User consult IPA beforehand before making the reservation, in order to verify if the activity is compatible with their limitations or specific needs.
(2) In the event that the End User makes a booking and is subsequently unable to meet the medical, physical or operational requirements set out for the Experience, IPA may consider such booking cancelled and apply the corresponding cancellation policies.
(3) The End User is responsible for assessing his/her own physical and mental fitness to participate in the Booked Experience. IPA does not provide medical advice. It is recommended to consult with a doctor in advance regarding vaccinations, physical preparation, necessary precautions or other health issues related to travel or adventure activities.
(4) Some Experiences may not be suitable for individuals with significant mobility limitations, physical or cognitive conditions, pregnancy, or other medical conditions. The End User must review each Experience and confirm that it can safely participate.
14. Privacy Policy and Personal Data Protection
IPA is committed to protecting users’ personal information. The processing of data is carried out in accordance with the Privacy Policy published on the Platform and in compliance with current regulations.
The use of cookies, data storage, processing purposes and rights of the owner are detailed in this Policy.
15. Modification of the Terms of Use
(1) IPA may update, adjust or modify these Terms at any time in order to improve the contractual relationship with the End User or to comply with legal or operational changes.
(2) Amendments shall take effect upon their publication on the Platform. Your continued use of the site implies automatic acceptance of changes.
16. Assignment of Contractual Position
The End User acknowledges that IPA may transfer its contractual position, rights or obligations to third parties, as well as assign assets or delegate related services, without the need to obtain prior authorization from the End User.
17. Force Majeure
IPA will not be liable for delays, rescheduling, or failures to conduct the Experiences when such situations arise from causes beyond its reasonable control, including, but not limited to:
- Failure of equipment or electronic systems
- Interruptions in communications or telecommunications
- computer viruses or unauthorized access
- theft, vandalism, or operational damage
- adverse weather events
- natural disasters such as earthquakes or floods
- strikes, labour disputes or social unrest
- government restrictions or unexpected closures
In such cases, IPA may reschedule, adjust, or cancel an Experience by applying applicable policies.
18. Claims and Complaints
In compliance with the Consumer Protection and Defense Code (Law No. 29571 – Peru), IPA makes available to users a virtual complaints book to file complaints, claims or suggestions.
Each case will be evaluated and responded to within the deadlines established by the applicable regulations.
19. Tax Exemption
(1) In order to process the tax exemption where applicable, IPA will ask the End User for their personal information and that of the accompanying persons, including: full name, date of birth, passport number, date of arrival in Peru and date of departure.
(2) The exemption only applies to travelers who stay less than 60 days in the country. If the End User or any of the companions exceeds this period without leaving Peru, the exemption may not be applied.
(3) The End User must send the required information within the deadlines indicated in the confirmation email (usually 24 hours before the start of the Experience, with exceptions).
If the information is not sent in a timely manner, IPA will not be responsible for the impossibility of applying the exemption or for the lack of availability of elements associated with the Experience.
(4) If incomplete information causes operational changes, the End User must accept a rescheduling or cancel the booking by assuming an administrative charge of 10% of the total paid. When the activity allows it, an available alternative will be offered.
20. Travel Documents
The End User is responsible for having at all times, during the performance of any Experience, a valid passport and all the necessary documents to enter, transit or leave the country in which the activity takes place. This includes, but is not limited to: visas, special permits, vaccination certificates, immigration authorizations, travel insurance, and any other documents required by local authorities or by itinerary conditions.
The passport must be valid for at least six (6) months after the last planned date of travel, unless the applicable regulations establish a different period.
IPA does not guarantee the accuracy or updating of the information provided on immigration, health or administrative requirements, and is not responsible for errors or omissions arising from the End User’s incomplete, expired or defective documentation.
The obtaining, maintenance and presentation of the required documentation is the sole responsibility of the End User. Any consequences arising from non-compliance (denied boarding, fines, delays, trip cancellation or other damages) will be borne in full by the End User, without the right to refund or compensation.
21. Prices
(1) The prices of the Experiences published on the Platform represent the final price and include only the services specified on the corresponding page of each activity. Any additional service or itinerary modification may involve extra charges.
(2) The published prices do not include local taxes when the current regulations establish exemptions for foreign tourists. Those users who meet the requirements for tax exemption must provide the requested information within the established deadlines, as described in section 23 “Tax Exemption”.
(3) In the event that the End User is required to pay fare differences, additional charges or outstanding balances related to an Experience, payment must be made by means authorized by IPA. When paying in cash at authorized offices, the amount must be delivered accurately and in banknotes in perfect condition, since local banks do not accept torn, damaged or marked banknotes. IPA is not obligated to accept bad cash or to provide exchange service.
(4) If the End User fails to pay balances or differences within the stated time frame, e.g. by 2:00 p.m. on the day prior to the start of the Experience, IPA may cancel the booking without any refund.
(5) All prices are subject to update based on availability, supplier rates, exchange variations, and operational policies. Confirmed bookings maintain the agreed price at the time of validation, except for obvious errors or modifications requested by the End User.
22. Experience Descriptions
(1) IPA periodically updates the descriptions of the Experiences posted on the Platform. However, the content, features, and availability of such Experiences may change without notice, especially when they rely on information provided by third-party providers. It is the responsibility of the supplier to inform in a timely manner of any operational modification.
(2) All photographs, images, videos and illustrations present on the Platform are for reference purposes. Visual material may belong to both IPA and partner vendors. IPA assumes no responsibility for copyright or potential claims related to visual content provided by third parties; Any comments in this regard should be addressed to the relevant supplier.
(3) IPA provides detailed information about each Experience: including, duration, itinerary, recommendations, booking conditions and cancellation policies. The Experiences will be carried out in accordance with what is described on the Platform, without additional unspecified benefits being interpreted.
(4) The End User acknowledges that certain Experiences may be subject to delays or cancellations due to acts of God or force majeure. You also agree to hold IPA harmless for any inconvenience arising from these circumstances. IPA operates as a digital platform that connects users with providers of Experiences, so it cannot assume responsibility for damages, losses or losses arising during the execution of such activities.
21. Transfer of Experiences
(1) Experiences—with the exception of those involving regulated income, such as Machu Picchu, special packages, or activities spanning more than one day—may be transferred to a third party provided that such new entrant meets all requirements set forth by IPA and the applicable provider.
The original End User is responsible for ensuring that the person receiving the transfer meets the necessary conditions to participate.
If the new participant does not comply with these conditions, he/she may be excluded from the activity without the right to a refund or rescheduling.
The End User must inform IPA of the transfer at least two (2) business days in advance and provide the necessary information to update the reservation, as set forth in the relevant section.
(2) Although the Experience may be transferred, it is strictly forbidden for the End User to commercialize the Experiences published on the Platform for their own economic benefit, unless expressly authorized in writing by IPA.